The renewals process does two things:
- It finalises the claim for the tax year that has just ended (2020/21)
- It acts as a claim for the new tax year (2021/22).
If the tax credit claim ended during 2020/21 and the individual claimed universal credit in the same tax year, they will not receive a standard renewal pack as their claim for 2020/21 should already have been finalised under the in-year finalisation process.
Call HMRC: 0345 300 3900
The phone line opening hours are: Monday to Friday: 8am to 6pm