Customers do not need to report any temporary falls in their working hours as a result of coronavirus.
They will be treated as if they are working their normal hours for up to eight weeks after the Coronavirus Job Retention Scheme closes.
Any self-employed individuals, who have claimed a Self-Employment Income Support Scheme grant, will need to declare the grant payments.
If there is a change in a customer’s circumstances that could affect their tax credits claims, they must report the changes to HMRC. These include changes to:
- living arrangements
- working hours, or
- income (increase or decrease)
All tax credits and Child Benefit customers who use Post Office account to receive their payments will need to notify HMRC of their new bank account details.
HMRC is encouraging customers to act now, so no payment is missing once the Post Office accounts close.