The Payment Exception Service is a way for people who do not have a bank account to collect benefits or pension payments. They’re only available in very limited circumstances.
Under the new Payment Exception Service, pensioners and benefit claimants are able to choose how they receive their payments. These methods include the delivery of digital vouchers via:
- a SMS
- an email
- a unique barcode displayed on a mobile phone.
All customers who are migrated to the Payment Exception Service from POca will receive a payment card which they can take to their Post Office branch (or PayPoint retailer) for encashment.